Terms of Use

1. The app

Innovativeware LLC (“we”, “us”, “our”) makes the Easy Family Histories app for iPhone and iPad (the “app”). The app asks a storyteller questions out loud, listens to the answers, keeps the recordings and their transcripts, and writes the answers into chapters of a family history. The Privacy Policy explains what is kept, who helps us process it, and your choices.

“You” means the person using the app with their own account. The “storyteller” is the person whose life story is being told. That may be you, or someone you are helping, such as a parent or grandparent.

2. Family accounts and roles

Stories are kept in a family account. The person who creates the family is its owner. The owner can add storytellers, and later invite other family members as managers. The owner and every manager can read every story in the family, listen to its recordings, fix details, and make share links.

The owner decides what happens to the family: only the owner can delete it. If the owner deletes their account, the app first asks whether to hand the family to another manager or to delete it, with its stories.

You are responsible for keeping your sign-in to yourself. Please add people to your family only if the storyteller would be comfortable with them reading the story.

3. The storyteller’s consent

Before the first session, the app asks the storyteller whether it may record their answers so the family can keep them, and whether their recordings and words may be sent to outside services (to turn speech into text, and to read the questions and the story aloud) and to an AI model from an outside company (to write the story and ask follow-up questions). The screen is addressed to the storyteller by name and read aloud.

If you are helping someone else, you agree to show them this screen with them beside you, to let them answer for themselves, and to respect a “no” or a “not now”. If the storyteller says no on their own screen, only they can change it. If they cannot understand what they are agreeing to, please do not record them.

The storyteller can stop at any time, turn recording or AI help off, or ask for their story to be erased.

4. Your stories

The recordings, transcripts, photos, documents and stories you and your family put into the app belong to you and your family. We don’t claim ownership of them. You give us permission to store, process and display them only as needed to run the app for your family, and as the Privacy Policy describes, for example to transcribe the recordings, write the chapters, and serve the pages you choose to share.

Please upload only material you have the right to share, and be thoughtful about what you record about other people.

5. Writing with AI

With the storyteller’s consent, the app uses AI to transcribe answers, suggest follow-up questions and write the story. AI can mishear words or get details wrong. Please read the chapters and use Fix a detail to correct anything that is not right. Without AI consent, the app keeps the storyteller’s words exactly as they were said.

6. What is free and what a full history includes

Free. A login’s first family gets 45 minutes of answers with every AI feature, shared across the family, plus one imported document of up to 60,000 characters and ten photos. Reading, fixing and listening in the app stay free.

A full history is a one-time purchase, per storyteller, made through Apple. It includes up to 20 hours of answers with every AI feature (a complete history is usually 10 to 20 hours), up to 20 share links with a PDF book and an audiobook, more imports and photos. When the hours are used up, sessions still run and the recordings are kept, but new answers are kept word for word rather than written by AI.

Purchases, refunds and billing are handled by Apple under Apple’s terms. A refunded history keeps its stories and links for reading.

7. Sharing

A share link lets anyone who has it read the story without signing in, and, with a full history, listen to it and download it. Please share links only with people the storyteller would want to read it. You can turn off a link at any time. Copies that someone already downloaded can’t be taken back.

8. Using the app fairly

Please don’t use the app to record anyone without their agreement, to harass or harm anyone, to upload material that is unlawful or that you have no right to share, or to try to get around its limits, break into other families’ accounts, or disrupt the service. We may suspend an account that does.

9. Leaving and deleting

You can delete your account in the app, in Settings. Your own story is always erased with your account. Stories you helped with stay with the family, unless you are the owner and choose to delete the family. The owner can delete the family, with every story in it, at any time. The Privacy Policy explains what is erased and what is kept.

We may end the service with reasonable notice, and we will give you a way to download your family’s stories first.

10. Things we can’t promise

We work hard to keep the app running and your stories safe, but the app is provided “as is”. We can’t promise that it will always be available, free of errors, or that every transcript and chapter will be accurate. To the extent the law allows, we are not liable for indirect losses, and our total liability to you is limited to the amount you paid us in the twelve months before the claim. Nothing in these terms limits rights you have under the law where you live.

11. Changes to these terms

If we change these terms, we will post the new version on this page with a new version and date. If a change is significant, we will ask you to agree to it in the app.

12. Contact us

Questions about these terms are welcome at Innovativeware LLC, the maker of Easy Family Histories: support@easyfamilyhistories.com.

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